Service flow, from first contact to construction and after-sales support (example)
We will present the service flow, from the first contact to after-sales support. Please feel free to contact us if you have any questions.
① Contact us
Please contact us by phone, email, fax or contact form on the website.
Please complete the following items when requesting contact.
- Name
- Phone number
- Address
- Details of the request (ex: interior renovation, wallpaper replacement), etc.
- Desired date of visit (depending on location, it may not be possible to accommodate your request)
We will call you back to confirm.
We also welcome any questions, feel free to make an appointment with us.
② Field research
We visit the site for a detailed inspection. We will verify the dimensions, the floor plan, the state of the installations and we will fulfill the customer’s requests.
③ Budget generation and submission
At first, we develop and propose a work plan.
If necessary, we will also attach plans and materials for various facilities and equipment (kitchens, etc).
④ Application and construction contract
After checking all the contents of the budget and receiving the total amount, contact us to order the work.
We will generate the contract, so that we can sign a formal contract after exchanging documents.
⑤ Work/Construction
If there are any concerns or lack of clarity, we will proceed with construction after a meeting.
⑥ Conclusion
Once the work is completed, we will ask the customer to confirm the details of the work. After confirmation, the work will be officially finished.